Privacy Policy

For us, „Ubooost” Ltd (the Company), the protection of your personal data is of primary importance. Therefore, we would like to inform you on what grounds, for what purposes, within what periods and by what means your personal data are processed when you visit our website: We strictly adhere to the applicable data protection regulations in each operation of personal data processing. The General Data Protection Regulation 2016/679 (“GDPR”) on the protection of natural persons with regard to the processing of personal data shall apply to the territory of the EU, including Bulgaria, with effect from 25 May 2018. It provides you with enhanced data protection rights, to which our more detailed obligations also correspond; more information on this issue may be found below in this Privacy Policy (the Policy).

This Privacy Policy shall explain and govern:

• what information we collect, how and when we collect your personal data

• how and why we use your personal data; and

• your rights to control your personal data.

Please carefully read this Policy. By accessing and using our website and services, you confirm that you have had an opportunity to read this Policy, that you understand it and that you agree to be bound by it. If you fail to do so, you must immediately cease using our website and any services provided by us.

We may amend this Policy from time to time in order to comply with applicable laws and regulations or meet changing business requirements. You are encouraged to periodically review this page for the latest information on our privacy practices and amendments to our Privacy Policy. 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 

In this Privacy Policy Ubooost, “we”, “us” or “our” shall mean „Ubooost” Ltd, and “you”, “your” and “user” shall mean visitors to our website –

What Information we collect, how and when we collect your personal data?

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How and why we use your personal data?

We use the collected personal data in various ways, including to:

• Provide, operate and maintain our website

• Improve, personalize and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Personal data shall be stored for the time periods required to achieve the purposes for which they have been collected. After achieving the purposes for which personal data have been collected, we will destroy them immediately.

We take all necessary technical and organizational measures for the destruction of data that are no longer necessary, except in cases where there are legitimate grounds for us to process them for a longer period of time. When you make a request for restricting processing in accordance with your rights detailed below; or with a view to or compatible with the original purpose for processing of which you will be informed in a timely manner.

Ubooost shall store collected personal data within the following periods:

a) where data are processed on the basis of an existing contract for service – depending on the service provided in accordance with applicable laws;

b) where data are processed on the basis of consent – until the consent is expressly withdrawn;

c) where data are processed for the protection of realization of the Company’s rights and interests, which reasonably override the interests of natural persons – until the right is extinguished and/or interest no longer exists.

After the expiration of the said time periods, if there are no other grounds for the processing of the data, they will be erased. For the purpose of obtaining and analyzing information related to the products and services used by you, and improving customer service, the Company may erase only part of the data. In such cases, it shall continue to store such part of the data that does not allow natural persons to be subsequently identified.

Will my personal data be accessible to third parties?

The following categories of persons, that may be processors on the grounds of contracts entered into with the Company, may also have access to your personal data, namely:

• persons supporting the information systems of the Company located in the Republic of Bulgaria;

• persons entrusted with the activities related to drawing up, printing, compiling, delivery (including by SMS-messages or by electronic means) of written correspondence sent by the Company to its customers;

• couriers,

The Company is obliged to provide personal data on its customers to competent authorities and institutions pursuant to applicable law and when such data are lawfully requested.

Your rights

As a data subject, whose data are processed by us, you shall have rights described in ddetail below.

You should take into consideration that the provision of personal data is voluntary – it is necessary for the conclusion of a contract with the Company. In the event that data are not provided, the Company will not be able to provide a product or service.

Ubooost shall meet your requests without delay, within 30 calendar days after submitting them. By our decision, we provide or refuse access and/or information requested by the applicant, but we always justify our response. For the purpose of the website of the Company, there is a link to this Policy published on a clearly visible and accessible position.

Applications concerning the exercise of your rights shall be submitted:

• in person or by a proxy who has been expressly authorized by you through a notarized power of attorney at the Company’s registered office ;

• electronically by sending an e-mail to the Company.

The exercise of rights shall be free of charge and shall cover all structured and unstructured data, as well as all databases supported by the Company.

Exceptions to the time period intended for satisfying the rights and the free of charge basis are allowed in cases of requests made by the same customer of data with a frequency greater than 3 times a year and requiring mobilization of a significant administrative resource on part of the Company. In this case, we may charge a reasonable fee with a view to the administrative costs incurred.

Where the data subject submits a request by electronic means, the information shall be provided, where possible, by electronic means, unless the data subject has not requested otherwise.

When the Company has reasonable concerns in relation to the identity of the natural person who makes a request for the exercise of their rights under this section, the directly responsible person shall immediately consult with the Data Protection Officer in view to the identification of the customer.

You should also consider that the withdrawal of consents provided does not affect the lawfulness of the processing of your personal data before such withdrawal. Despite the withdrawn consent, your personal data may be processed by the Company, if there are grounds for processing the data other than those referred to in Section 5.

You shall have the following rights:

Right to be informed

As a data subject, you shall have a right to obtain information on important features of the processing of your personal data, including, but not limited to its purpose, period and grounds, on the recipients and the categories of recipients of the personal data, etc.

In addition to the above information, you should consider that you are not a subject of automated decision making, including profiling.

Right of access

You may request information on what personal data concerning you we process, and whether we process such. You may request access to such data.

We will provide you with a statement of personal data that are being processed. For additional statements we may adopt a reasonable fee on the basis of administrative costs. When you submit a request through electronic means, we will provide the information, where possible, in a widely used electronic form unless you have requested otherwise.

Right to rectification

If we process incomplete or incorrect personal data concerning you, you have the right to have such data rectified and completed at any time.

Right to erasure

You may request to have your personal data erased in the following cases:

• the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

• you withdraw your consent on which the processing is based and there is no other legitimate grounds for the processing;

• you consider that the personal data have been unlawfully processed.

Note that there may be other reasons that can thwart the immediate erasure of your data, such as statutory obligations for storage, pending proceedings, the establishment, exercise or defense of legal claims, etc.

Right to restriction of processing

You have the right to obtain restriction of processing, if:

• you contest the accuracy of the personal data for a period enabling us to verify the accuracy of the personal data;

• the processing is unlawful, but you do not want the personal data to be erased and request the restriction of their use instead;

• we no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of legal claims

• you have objected to processing pending the verification whether the legitimate grounds of Ubooost for processing of the data override your grounds.

If you request restriction of processing, we will inform you prior to revoking the restriction of processing.

Right to data portability

You may request from us to provide you with the personal data concerning you that we process in a structured, commonly used and machine-readable format. This shall apply, provided that

• the processing of the particular data is based on your consent or is in relation to conclusion and performance of a contract for service; and

• the processing is carried out by automated means.

Right to object

You have the right, at any time and on grounds relating to your particular situation, to object to processing of your personal data.

When you have given your consent to the processing of data for the purposes of direct marketing, you have the right at any time to object to the processing of personal data without having to specify any grounds.

Right to lodge a complaint

Please contact us if you think that we have violated any applicable law on the protection of personal data in the processing of your data and as a result we have affected your rights. Surely, you also have the right to lodge a complaint with the Personal Data Protection Commission, which is a supervisory authority in respect of personal data protection, to the following address: city of Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., tel. 02/91-53-518, e-mail:

Cookie Policy

A cookie is a small data file that is stored on your terminal device (smart-phone, laptop. Computer, tablet, etc.) and contains data such as your personal site settings and log-in information. This data file is generated and transmitted to you by the web server to which you have connected using your web browser. By using our website, you consent to the use of those cookies that your browser accepts based on your browser settings. The default setting on most browsers is to accept all cookies. You may, however, set your browser to notify you before cookies are accepted, to accept or reject only certain cookies, or to reject all cookies.

When you visit our website, we will use cookies to ensure that you get the best experience on our website. These cookies might be about you, your preferences, or your device. The information does not usually directly identify you, but it can give you a more personalized web experience.

Any changes you make to these settings only apply to the particular browser program in which you made them. If you use different browsers or different terminal devices, you have to change the settings for each browser and each device. You are furthermore able to delete cookies from your storage medium at any time. Please refer to your browser’s Help function for information on how to change your cookie settings and delete cookies. For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, see You may also be able to configure your browser not to accept cookies, although please bear in mind that this may affect your ability to use the services we provide.

We will need to use a cookie to remember the choices that you have made within our cookie privacy manager. This will have a couple of consequences:

• If you delete all your cookies you will have to update your preferences with us again.

• If you use a different device or browser you will have to tell us your preferences again.

The types of Cookies we use on our website:

Strictly Necessary Cookies (First Party Cookies)

Always Active

These cookies are necessary for our website to function as intended in order to create a user session for the visitor and a specified user group with access to public resources on the site (text, images, etc.). These cookies are only used by us and are therefore so called First Party Cookies.

They are stored on your device only during the current browsing session. For example, such cookies make sure they show you the amount of information that suits your internet consumption. Last but not least, these cookies save your decision on the use of cookies on our website..

These cookies cannot be excluded in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personal information and are deleted at the end of the user session, after our website is closed on your device. No consent is required for the use of the First Party Cookies.

Advanced Analytics

Cookies and Web Beacons

These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Ubooost has no access to or control over these cookies that are used by third-party advertisers.